We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience.
How you will contribute to revolutionizing electric aviation:
Install and maintain a wide range of computer hardware across multiple locations
Ensure our workspaces are stocked with IT consumables and kept well organized
Utilize an electronic ticketing system for tracking and escalating requests
Provide end-user support in a timely and professional manner
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Participate in team meetings and corporate activities
Minimum Qualifications:
Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
Foundational experience in computer and peripheral hardware installation, repair, and maintenance
Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
Ability to troubleshoot or diagnose basic network issues using industry best practices
Familiarity with installing and supporting audio video equipment
Compensation:
$ 24
-
$ 28
an hour
The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.